Refunds & Returns

General

Thank you for shopping at Jewel Heritage.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Before you return a product, please make sure that:

The product was purchased in the last 15 days
The product isn't used or damaged

Please contact us before you send the product:

By email: info@jewelheritage.com
By visiting this page on our website: www.jewelheritage.com/contactus

Send the product to:

15 Ingestre Place Suite 73 London W1F 0DU UK

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Jewel Heritage.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@jewelheritage.com
By visiting this page on our website: www.jewelheritage.com/contactus